Missed-call text-back for Australian trades
Missed the call?
It still gets answered.
Every missed caller gets a text back, and the job details land on your phone. Built for plumbers, electricians and other Australian tradies.
Now open to Australian trades. Create your account or log in.
- Missed call · 2:14 pm
- Hi, Smith Plumbing here. Sorry we missed your call. If it's about a job, reply with what you need. (Automated reply. Reply STOP to opt out.)
- hi its sarah in bondi, burst pipe under the sink, water everywhere. call asap
- Safety first: if it's safe to do so, turn off the water at the main tap (usually at the water meter near the front boundary). If water is near power points, appliances or the switchboard, stay clear of it. If anyone is in danger, call 000.
- Thanks Sarah, I've passed your details to the team and marked it urgent. They'll be able to review your enquiry.
- Name
- Sarah
- Suburb
- Bondi
- Problem
- Burst pipe under the sink, water everywhere
- Call back
- As soon as possible
Interactive simulation
Try TradeReach Live — No Signup Required
Play a missed call to Smith Plumbing, then reply as the customer. Everything happens in your browser: no real calls, no real texts, and nothing you type is saved or sent. The business, caller and phone numbers are fictional.
- Missed call
- Automatic text
- Customer replies
- You're notified
- Lead in dashboard
- Done
Your customer's phone
Reply as the customer:
The plumber's phone
The TradeReach dashboard
LeadsCaller
- Job type
- Best time to call
- Mobile
- 0491 570 156
Conversation history
Complete the conversation to see the lead appear here.
Sign-ups aren't open yet. Get Started takes you to the TradeReach app, where existing customers log in.
How the real service works
- Keep your number. You switch on call forwarding for calls you don't answer, where your carrier supports it. Calls you answer work as they do now.
- Every missed caller gets a text. TradeReach replies within moments, says it's automated, and asks what they need.
- Jobs are captured while you work. Name, suburb, the problem and a good time to call land on your phone and in your dashboard.
From missed call to job summary in a few texts.
-
The call rings out
You're under a house or behind the wheel. The caller gets a text a moment later that says who it's from and that it's an automated reply.
-
They reply in plain words
"hi its sarah in bondi, burst pipe under the sink, water everywhere. call asap" covers it. It picks up name, suburb, problem and callback time from one message and only asks for what's missing. Typos and slang like "dunny" and "arvo" are fine.
-
The job lands on your phone
You get one clear job summary, plus an alert straight away if it's an emergency. Every job and conversation is kept in your dashboard.
What could missed calls be worth?
Put in your own numbers. The result is hypothetical potential revenue from calls that went unanswered: it isn't a prediction, recovered revenue or profit.
Formula: missed calls per week × 52 ÷ 12 × average job value × conversion rate.
5 calls × 52 ÷ 12 × $350 × 30% = $2,275 a month
Starting values are placeholders, not industry averages. Hypothetical only: not guaranteed recoverable revenue or profit.
Burst pipe? You hear about it first.
Emergencies skip the queue. When a caller describes one, you get an urgent alert before the details are even finished, and the caller gets fixed safety wording, which a licensed plumber must approve before any real customer sees it. It's never improvised.
- Burst pipes and flooding
- Gas smells
- Sewage overflows
- Sparking, smoke or exposed wires
- Storm and roof leaks
Asks the questions your trade would ask.
Plumbing comes standard. Each trade gets its own follow-ups, asked only when they matter.
| Trade | Extra details it collects |
|---|---|
| Plumbing | Problem, urgency, after-hours and callback time |
| Electrical | Whole or part of the property without power; email for installs |
| Roofing | Single or double storey; email for restorations; photos taken from the ground |
| Air conditioning | Split, ducted or other; brand if mentioned |
| Patios and pergolas | Rough size, attached or freestanding, email for the quote, photos |
| Carpentry | Deck size, email, photos |
| Landscaping | Rough area, email, photos |
| Painters, cleaners, handymen and others | General profile, matched to the services you list |
You stay in charge of the job.
It collects details. You quote, book and call back. Every outgoing text is checked against fixed rules before it's sent, and anything that breaks them is blocked.
- Never books a job or says one is booked.
- Never quotes a price. That's your call.
- Never promises a callback time.
- Always says it's automated in the first text.
- STOP means stop. Opted-out numbers get nothing more.
Simple monthly plans.
Every plan includes your own TradeReach phone number and the whole missed-call system. Choose by how many texts you expect to send.
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Every plan includes
Need more texts? Add an SMS pack.
Packs are used after your plan's SMS and last until the end of the billing period they're bought in. Nothing is bought automatically.
How SMS are counted
- One SMS segment is up to 160 plain characters. Longer texts, or texts with emoji, use more than one.
- What counts: texts to your callers, lead alerts to you and usage warnings.
- Replies from customers don't use your SMS. They count toward a fair-use level and are never blocked.
- No surprise charges. When your SMS are used up, texting pauses until you add a pack or change plan. Leads and replies are still saved.
All prices in AUD. Create your account, or log in.
Straight answers.
Is it AI writing the replies?
No. Replies come from a rule-based conversation engine built for trades, and every outgoing text is checked against fixed rules before it's sent. It doesn't make things up.
Do callers know it's automated?
Yes. The first text says it's an automated reply, every time.
Will it book jobs or quote prices?
No. It never says a job is booked, never quotes a price and never promises a callback time. It collects the details; you decide what happens next.
What if someone replies STOP?
They get one confirmation and nothing more, including after any future missed calls.
Can I sign up?
Not yet. TradeReach AI isn't open to new businesses. Existing accounts can log in.